Refund Policy
1. Non-Refundable Services
All services provided by U.S. Career Navigators are non-refundable. This includes all consultations, resume and cover letter reviews, U.S. Job Market Orientation sessions, interview preparation, and any other services offered. Once payment is processed and the service is scheduled, no refunds will be issued under any circumstances.
2. Service Delivery Commitment
We are committed to delivering all services as promised. In the case that you are not satisfied with the outcome or experience, we encourage you to contact us immediately to discuss any concerns. We will make every effort to address your feedback and offer further assistance or clarification, but refunds will not be provided.
3. Exceptions for Declined Services
U.S. Career Navigators reserves the right to refuse or decline service at our sole discretion. If we decide not to proceed with a service after a booking has been made, a full refund will be issued promptly.
4. Missed Appointments and No-Shows
If you fail to attend a scheduled appointment or consultation without prior notice or rescheduling, the service will be considered forfeited. In such cases, no refund or credit will be provided. We encourage you to notify us in advance if you need to cancel or reschedule an appointment.
5. Rescheduling Policy
While we do not offer refunds for booked services, you may be able to reschedule your appointment (depending on availability). Rescheduling requests must be made at least 24 hours before the scheduled appointment. If the rescheduling request is made in less than 24 hours, the service will be considered forfeited.
6. Refund Process
In the rare case of a refund being applicable (as outlined in the Refund Policy), we will process the refund within 3 business days. Refunds will be made to the original method of payment.
Virtual Meetings and Recording
1. Recording of Virtual Meetings
To ensure accuracy, improve service quality, and protect both the client and U.S. Career Navigators in case any complications or misunderstandings arise, all virtual meetings conducted as part of our services will be recorded. The recordings are solely for internal use and will not be shared outside of our team without prior written consent from the client unless required by law.
2. Purpose of Recordings
The recordings are primarily for documentation purposes and may be used to:
• Review session details for the benefit of the client or the company in case of discrepancies or disputes.
• Ensure that the services provided are accurately documented.
• Help improve the quality of our services and provide better support in the future.
3. Client Consent
By booking a virtual appointment with U.S. Career Navigators, you acknowledge and consent to the recording of the meeting. If you do not wish for the session to be recorded, please notify us before your appointment. While we may be able to offer alternatives, it is important to note that the default practice for all virtual meetings is to record them.
4. Confidentiality and Security of Recordings
We take your privacy seriously. All recordings are stored securely and are accessible only to authorized personnel within the company. We employ strict data protection measures to ensure that these recordings are not exposed to unauthorized third parties.
5. Access to Recordings
Clients will not have direct access to recorded sessions unless otherwise agreed upon. However, if the need arises (such as disputes or clarifications), clients may request a copy of the recording, and we will evaluate the request on a case-by-case basis.
6. Legal Compliance
Recordings will be kept in compliance with applicable laws and will only be shared or disclosed if required by law or court order.
Policy on Document Sharing and Intellectual Property
1. Ownership and Usage
All PDF resources, materials, and documents provided by U.S. Career Navigators are the exclusive property of the Company. These materials are intended solely for the personal use of the client who has purchased or received them.
2. Watermarked Documents
To protect the integrity of our materials, all documents are watermarked and uniquely identifiable. This ensures that each copy is traceable to the individual who accessed it.
3. Prohibition on Sharing
Clients are strictly prohibited from sharing, distributing, or reproducing any materials provided by U.S. Career Navigators. Unauthorized sharing, whether intentional or accidental, violates this agreement and may result in immediate legal action.
4. Consequences of Document Leaks
If any document is leaked, shared, or distributed without permission, U.S. Career Navigators reserves the right to pursue legal remedies, including but not limited to financial compensation and damages.
5. Your Agreement
By using our services, you agree to respect the proprietary nature of the materials and refrain from engaging in any actions that compromise their confidentiality or integrity.
Community Guidelines
1. Respectful Communication
We are committed to fostering a positive and respectful environment. All users are expected to communicate professionally and avoid offensive language, discriminatory remarks, or inappropriate behavior.
2. Consequences of Violations
Any violation of these community guidelines may result in the immediate termination of services without a refund.
Limitation of Liability
1. General Disclaimer of Liability
To the fullest extent permitted by law, U.S. Career Navigators and its employees, agents, contractors, and affiliates will not be liable for any direct, indirect, incidental, consequential, special, or punitive damages, including but not limited to damages for lost profits, loss of business, personal injury, or emotional distress, arising from or in connection with:
• The use or inability to use our services.
• Any errors, inaccuracies, or omissions in the information provided through our services.
• Any interruption, delay, or failure of our services, whether due to technical issues, force majeure, or otherwise.
2. Service Availability and Reliability
While we strive to provide the most reliable and timely services possible, U.S. Career Navigators does not guarantee that our website or services will be uninterrupted, error-free, or available at all times. We are not responsible for any technical issues, downtime, or service disruptions that may occur, including those beyond our control (e.g., internet outages, third-party service interruptions, etc.).
3. Accuracy and Completeness of Information
The services and advice provided by U.S. Career Navigators are based on our personal experiences and the best available information at the time. However, we make no warranties or representations regarding the accuracy, reliability, or completeness of the information provided. The changing nature of laws, regulations, and the job market means that the information shared may not always be fully up to date-or applicable to every individual situation. We encourage clients to verify the information independently, especially with relevant authorities or legal counsel when necessary.
4. No Guarantee of Success
U.S. Career Navigators makes no guarantee or warranty, express or implied, regarding the success or effectiveness of the services provided. While we use our best efforts to provide useful and actionable guidance, we cannot guarantee that you will achieve specific results, such as securing a job, obtaining a visa, or achieving career success. Success depends on various factors beyond our control, including market conditions, individual qualifications, and efforts.
5. Third-Party Links and Content
Our website may contain links to third-party websites, content, or services that are not controlled or maintained by U.S. Career Navigators. We do not endorse and are not responsible for the content, privacy policies, or practices of any third-party sites. By accessing such third-party sites, you do so at your own risk, and we are not liable for any damages or losses arising from your use of these third-party services.
6. Force Majeure
U.S. Career Navigators shall not be liable for any failure or delay in performing its obligations under these terms if the failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, natural disasters, pandemics, governmental actions, or any other event that could not have been anticipated or avoided through reasonable diligence.
7. Limitations on Liability for Refunds
If a refund is issued, U.S. Career Navigators’ total liability to the client shall be limited to the amount paid for the service, and no further compensation or damages shall be owed to the client. This limitation applies to any claim related to the service, including claims for breach of contract, negligence, or other tortious acts.
8. Indemnification
By using our services, you agree to indemnify, defend, and hold harmless U.S. Career Navigators, its officers, directors, employees, agents, and affiliates from any claim, liability, loss, damages, costs, or expenses (including legal fees) arising from your use of our services, your violation of these terms, or your actions that result in harm to us or third parties.
9. Severability
If any provision of this Limitation of Liability section is deemed invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.
