Booking Policy
1.Booking Process
When you choose a service with U.S. Career Navigators, you will have the opportunity to schedule a time slot based on our real-time calendar availability. This ensures that your appointment is personalized and aligned with your convenience, subject to the Company’s schedule.
All our services, including resumes, cover letters, interview coaching/prep materials, and career assessment materials, are entirely virtual and provided as PDF files.
If a customer requests a hard copy, they must pay upfront for the exact cost of printing and USPS postage. Customers will receive a receipt, and UCN will not charge any additional fees—only the direct costs of printing and shipping based on the customer’s needs.
2. Per Service Scheduling
For example:
• U.S. Job Market Orientation: Includes one 30-minute virtual session as part of the package.
• Resume & Cover Letter Support: Scheduling is based on review and feedback timelines provided during booking.
• Interview Preparation and Cultural Fit: Individual sessions are booked for practice interviews and strategy discussions.
You will be provided with a confirmation email containing all details of the scheduled appointment.
3. Rescheduling Requests
While cancellations are not permitted, rescheduling may be accommodated under specific circumstances, subject to availability. Rescheduling requests must be made at least 24 hours before the original appointment.
4. No-Show Policy
If you fail to attend a scheduled appointment without prior notification, the session will be considered forfeited, and no refunds or rescheduling will be offered.
5. Customized Scheduling for Multi-Service Packages
Clients who book multiple services or packages may work with us to create a customized schedule, ensuring that sessions are spaced appropriately to maximize their benefits.
6. Right to Refuse Service
- Discretionary Refusal of Service
U.S. Career Navigators reserves the right to refuse service to any individual or entity at its sole discretion, with or without cause, at any time during the course of providing services. This may include but is not limited to instances where the client’s actions or behavior are deemed inappropriate, disruptive, or non-compliant with our policies or code of conduct.
No Discrimination
While we maintain the right to refuse service, we are committed to ensuring that all individuals are treated fairly and with respect. Our decision to refuse service will not be based on race, color, nationality, gender, sexual orientation, disability, religion, or any other protected characteristic under applicable law.
Refund in Case of Service Refusal
If we choose to refuse service after payment has been made and an appointment has been scheduled, we will issue a full refund to the client. The refund will be processed using the original payment method and will be completed within 3 business days.
Unacceptable Behavior or Violations
U.S. Career Navigators may refuse service if a client engages in behavior that violates our community rules, such as using offensive language, threatening behavior, or any actions that hinder the smooth operation of our services. Additionally, any attempts to misuse or exploit the services, including but not limited to sharing watermarked documents or misrepresenting information, may result in the immediate refusal of service.
Refusal Due to Legal or Ethical Concerns
In cases where providing the service may result in legal complications, ethical concerns, or conflicts of interest, U.S. Career Navigators reserves the right to refuse service. This may include situations where the requested services fall outside our areas of expertise or if we believe the services requested could violate legal or professional standards.
Notification of Refusal
If your service request is declined, you will be notified promptly via email or phone, with a clear explanation of the reasons for refusal. We strive to maintain transparency and professionalism in all our dealings with clients, and any refusal of service will be communicated in a respectful and timely manner.
Ongoing Right to Refuse Service
This right to refuse service is not limited to any specific stage of the service process. U.S. Career Navigators maintains the right to refuse service at any point, including before, during, or after the consultation or engagement, as needed.
7. Scheduling and Adjustments
Scheduling Appointments
Once you select a service and make a booking with U.S. Career Navigators, you will be provided with a selection of available time slots based on our calendar. All appointments are scheduled on a first-come, first-served basis, and the time slot is confirmed once payment has been processed and your booking is confirmed.
Confirmation of Appointment
After your appointment is scheduled, you will receive a confirmation email or notification detailing the date, time, and platform (e.g., virtual meeting link, phone call, or in-person meeting details). Please ensure that you review and confirm the details. If any discrepancies are noticed, kindly contact us immediately for clarification or adjustments.
Adjustments to Scheduled Appointments
While we understand that unforeseen circumstances may arise, scheduled appointments may occasionally require adjustments. In such cases, U.S. Career Navigators will do their best to accommodate your rescheduling request. Any adjustments, such as moving the date or time of the appointment, will depend on availability and must be made with reasonable notice. Rescheduling requests should be submitted at least 24 hours before your original appointment.
Rescheduling Requests
a) Client-Initiated Rescheduling: If you need to reschedule your appointment, please contact us as soon as possible. Requests for rescheduling must be made at least 24 hours before the scheduled appointment.
b) Company-Initiated Rescheduling: In rare cases, U.S. Career Navigators may need to reschedule your appointment due to unforeseen circumstances such as staff unavailability, technical issues, or emergencies. In such instances, we will notify you as soon as possible and work with you to find a suitable alternative time.
No-Show and Missed Appointments
If you do not attend the scheduled appointment or fail to reschedule within the designated time frame, the session will be considered forfeited, and no refund or rescheduling will be provided. We strongly encourage clients to notify us ahead of time if they are unable to attend a session.
Late Arrivals
In the case of a late arrival for a scheduled appointment, U.S. Career Navigators will make reasonable efforts to accommodate the remaining time. However, if you arrive late, the session may be shortened or rescheduled at our discretion, and no extension of time will be given.
Virtual Appointments
For virtual appointments, we recommend logging in a few minutes before the scheduled time to ensure there are no connectivity issues. In the event of technical difficulties, please notify us immediately so that we can make the necessary adjustments.
Appointment Cancellations by U.S. Career Navigators
While we make every effort to adhere to the scheduled appointments, U.S. Career Navigators reserves the right to cancel or reschedule any appointment due to unforeseen circumstances. If we need to cancel your appointment, we will notify you promptly and provide an alternative time at no additional cost.
Maximum Flexibility for Clients
We understand that life is unpredictable, so we aim to provide a flexible approach to scheduling. However, to ensure timely delivery of services and minimize disruption, we encourage all clients to respect the agreed-upon schedules.
Disclaimer of Legal Advice
1. Personal Experience-Based Guidance
The services provided by U.S. Career Navigators are based on our personal experiences, expertise, and best practices accumulated through navigating the U.S. immigration system, job market, visa processes, and other aspects of settling in the U.S. The advice and strategies shared during our consultations, coaching, or document preparation are intended to guide from a practical, experience-based perspective.
2. No Legal Advice or Representation
U.S. Career Navigators is not a law firm and does not offer legal services, legal advice, or legal representation. Any information or guidance provided by our team is not intended to be a substitute for legal counsel. We strongly recommend that clients seek the assistance of a licensed attorney for any matters that involve legal issues, such as U.S. immigration laws, work visas, family-based visas, tax laws, or any other legal requirements.
3. Complexity and Changes in U.S. Immigration Laws
U.S. immigration laws and regulations are subject to frequent changes and can be complex. While we strive to provide up-to-date and accurate information based on the latest available data and our experiences, we cannot guarantee that the information we provide is always current or exhaustive. U.S. Career Navigators makes no representations or warranties regarding the accuracy, completeness, or applicability of any advice shared, and any decisions made based on this information are solely the responsibility of the client.
4. Independent Legal Advice
For matters requiring legal interpretation, guidance, or representation, you should contact a qualified immigration attorney or legal professional. U.S. Career Navigators is not responsible for any legal consequences or outcomes that arise from decisions made based on our guidance. We recommend that clients consult an attorney for specific legal issues regarding U.S. visas, immigration status, or other legal matters related to employment or business operations.
5. Limitation of Liability
By using the services provided by U.S. Career Navigators, you acknowledge that any reliance on the information or advice provided is at your own risk. We will not be liable for any errors, omissions, or legal consequences that arise from actions taken based on the services we offer. Our liability is limited to the fees paid for our services, and we do not accept any responsibility for the results of legal matters or visa approvals/denials.
